We take pride in all our items at Amora Imani Limited, anything returned should be new, unused, unsoiled (no make-up marks, no perfume) and the security ribbon should be still attached to the dress as received.
Returns that are soiled, damaged, or security ribbon tampered with will not be accepted and returned back to the customer.
If all the above applies, please follow the return procedure through your user account, under the returns menu.
We try hard to accept all returns. Returns to us need to have the original tags still on them and the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, we will not refund you.
All items returned must be returned in the original Amora Imani branded boxing, this includes the pillow box and external box to protect the pillow box from damage.
We offer store credit for the same amount of the item returned.
We don’t do refunds of any kind.
Sometimes the fit isn’t right so here at Amora Imani, we are happy to accept exchanges on any garments that are unworn, unsoiled, and with all security ribbons intact as received. This applies to any items dispatched to us within 14 days of being received by you.
Exchanges take 5 to 7 working days to process plus delivery time to your area.
Shipping cost are not covered by Amora Imani for this, so please make sure you use the sizing chart when ordering. Please use the exchange option with your user account.
We can only refund sale items with credit vouchers to be used on the Amora Imani website.
We are not able to accept late returns beyond 14 days of your receipt of the item.