FAQS

Do you refund delivery charges if I return something?

Your delivery charge will not be refunded, unless your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. For more information on the Consumer Contracts Regulations, click here..
You can read more in our Ts&Cs here.

What should I do if my refund is incorrect?

We’re really sorry if we’ve made a mistake with your refund!
If this is the case please get in touch with our Customer Care team at sales@amoraimani.com and we’ll try and sort it out for you as soon as possible.
Before you contact us, there are a couple of things that may affect the amount you have been refunded:

  • The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
  • Any discounts that were applied at the time of sale, which may not now be applicable e.g Spend & Save codes. Check out our Ts&Cs for more info.

ORDER ISSUES

I've received a faulty item, what should I do?

We want to sort out any issues with faulty items straight away.
As soon as you discover a fault, please contact our Customer Care Team with the following information:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

The items are checked by the team before any shipping toavoid so any possible issue and ensure the quality of the product.

How do I know if my order was placed successfully?

You will get an automatic email from sales@amoraimani.com saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.

How do I know when my order will arrive?

Once you’re at checkout you’ll have an ETA for each of the products you order.
The ETA may differ between products depending on where they’re located and the shipping method you’ve selected.

How do I return an item for refund?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period please ship it back following the instructions on the returns form.
Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it.
If no exception with your return is faced your request will be processed within 2-3 working days.
Refunds for full priced items are issued to your original payment method.
Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site.
If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don’t reimburse you for your postage cost back to us.

Do you ship internationally?

We ship all over the world, most countries are free shipping however there are some exclusions. Please click HERE for rates.

DELIVERY SERVICE

All our worldwide deliveries are taken care of by DHL.
Unwavering quality is vital, which is the reason we utilize a signed paperwork for conveyance administration. It would be ideal if you ensure that you or somebody you trust is available either at home or alternative address to acknowledge your delivery.
In the event that nobody is in we’ll ensure we leave a card with the goal that re-shipping can be scheduled, or you can gather the order from the depot.

For both free and paid shipment, you should ensure the coverage of taxes or customs due to the delivery.
At Amora Imani we give a valiant effort to consign inside the expressed time, be aware we can’t be considered answerable for any postponements brought about by the delivery service.

We gently advice not to reject the delivery as a declined delivery will acquire an expense of the return in addition to the original delivery cost. In case you refuse a delivery, the refund will not include the total delivery and return costs.
We use every effort to drop the orders to you on schedule, yet some of the time, global shipments can take longer than anticipated.

INSURANCE

Amora Imani’s responsibility on the order is passed to DHL during the time its in transit to you.
All the deliveries will require a signature, and at that point the responsibility of the purchased good runs to you.

Not the receiver of the delivery?
In the event that you got your Amora Imani product as a gift or similar circumstances, the person that signed for the delivery will be accountable for it.


SOME USEFUL TIPS

We’d love to ship all the orders to the right destinations, therefore make sure that the address given for the delivery is the right one to drop your package, because once the order is on its way to you, we cannot redirect it.

Our delivery time begins from the second a request is acknowledged. This incorporates a 24 hours period where your orders will be prepared and dispatched by our team. Please be aware because this specific time may change during sale periods when it might take as long as 48 hours for shipments to be dispatched.

We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
To minimise delays, we recommend using your work address as your delivery address.