Your delivery charge will not be refunded, unless your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. For more information on the Consumer Contracts Regulations, click here..
You can read more in our Ts&Cs here.
We’re really sorry if we’ve made a mistake with your refund!
If this is the case please get in touch with our Customer Care team at firstname.lastname@example.org and we’ll try and sort it out for you as soon as possible.
Before you contact us, there are a couple of things that may affect the amount you have been refunded:
- The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable e.g Spend & Save codes. Check out our Ts&Cs for more info.